cancellation of order

Cancel Order Guide

Our mall is an online shopping platform that provides a variety of products and services, including lingerie, toys, and sexual health products. If you want to cancel your order after placing an order in the mall, the following are the relevant steps and precautions.

1、 Check the order status before attempting to cancel the order. If the order is already in the "shipped" status, it may not be possible to cancel.

2、 If the order has not been shipped yet, you can contact customer service through the online customer service of the mall or call the customer service department to explain the reason why you want to cancel the order. Customer service personnel will assist you in completing the cancellation operation.

3、 If the order has not been paid yet, you can find the order details in your personal account and cancel the order yourself. The specific operation method can refer to the user guide of the mall or the online help center.

4、 Precautions

Before canceling the order, please ensure that you have carefully read and understand the cancellation policy of the mall. Different products or services may have different cancellation regulations, and some products may not be allowed to be cancelled.

When communicating with customer service personnel, please try to maintain politeness and patience. Customer service personnel may be handling a large number of inquiries, but they will respond to your request as soon as possible.

If you are using discount coupons or points offered by the mall, cancelling your order may affect your eligibility for discounts. Please understand the relevant regulations before canceling the order.

After canceling the order, your payment will be refunded according to the payment method. Please pay attention to the refund progress. If you have any questions, please contact customer service in a timely manner.

In short, if you need to cancel your order after placing it in the mall, please contact customer service in a timely manner and follow the relevant steps. If you have any questions or difficulties, please feel free to seek help.