Sales Policy

Mall Return Policy

We are committed to providing high-quality service and shopping experience for every customer. To ensure your satisfaction, we have formulated the following return policy.

1、 Return conditions

If the product you purchased has quality issues or does not match the description, you have the right to apply for a return.

The return policy does not apply to the following situations: a) Customized or specially customized goods; b) Used or damaged goods; c) Gifts or non sales items.

2、 Return process

Firstly, you need to contact our customer service team to describe your issue and request a return. You can contact us through the online customer service, phone or email of the mall.

Once your return request is approved, you will receive an email containing the return address and return instructions. Please follow the instructions to return the product.

We will conduct an audit within 7 working days after receiving the return, and process the refund immediately after the audit is approved. Please note that the refund will be refunded through the original payment method.

3、 Notes on returns

Please ensure to confirm the return address and return process with our customer service team before returning the item to avoid any unnecessary delays or issues.

Please ensure that the returned item is intact, unused or damaged, and maintains its original packaging. Otherwise, the return may be rejected.

If you encounter any problems during the return process, please do not hesitate to contact us. We will be happy to provide you with assistance.

Thank you for choosing us. We promise to provide you with the highest quality service and ensure a pleasant shopping experience. If you have any questions or suggestions, please feel free to contact us at any time.