common problem

common problem

How to register as a member of the mall?

Answer: You can click the "Register" button on the homepage of the mall website, fill in the relevant information, and submit it. The system will automatically generate a member account for you.

How to log in to the mall?

Answer: On the homepage of the mall website, click the "Login" button, enter your member account and password to log in to the mall.

How can I change my password?

Answer: After logging in, find the "Account Settings" option on the personal center page, find the "Change Password" column, and follow the prompts to enter the old and new passwords to complete the password modification.

How can I check the status of my order?

Answer: After logging in, select "My Orders" on the personal center page to view the status of orders, such as paid, pending shipment, shipped, etc.

How to make order payment?

Answer: On the order page, select the payment method, such as Alipay, WeChat payment, and complete the payment operation according to the prompts.

How to apply for a refund?

Answer: After logging in, select "My Orders" on the personal center page, find the order that needs a refund, click the "Apply for Refund" button, and follow the prompts to complete the refund application.

How to contact customer service?

Answer: On the homepage of the website, click the "Customer Service Center" button to enter the customer service page, select the corresponding question type, or directly contact online customer service.